A recent survey of 2000 employees revealed that a third enjoy spending time with their colleagues; but the survey also found that 28% have had a dispute with colleagues or a manager at least once a fortnight.

(Source CABA, reported in CIPD People Management magazine, Feb 2018).


Disagreements and conflicts are part of life and in some workplaces


They can lead to problems that have far-reaching and negative consequences. Typical problems that a person may bring to a workplace mediation relate to allegations of poor communication, problems with someone’s attitude, rudeness, bullying and harassment, or some form of discrimination.

Mediation offers a professional and impartial intervention, which allows the involved parties to discuss their difficulties, in order to work towards mutual understanding and resolution. Although there are no guarantees of success, mediation can increase the chances of a more constructive outcome.

Ten Major Benefits of Work Place Mediation

Encourages an open and constructive problem-solving approach and contributes to establishing and maintaining a more positive and comfortable work culture.

Work place mediation also:

  • Promotes constructive communication.
  • Enables better performance and productivity.
  • Increases job satisfaction and retention of staff.
  • Improves staff relationships.
  • Decreases levels of conflict, stress and anxiety.
  • Helps to reduce occurrence of company complaints or claims.
  • Promotes an environment of respectful co-operation and company management.

The Mediation Process

The mediation process can be broken down into four main stages. Throughout these stages you can see, how a clear path and aims are drawn out, in order to reach the best outcome for all concerned parties.

The first stage will be for parties, involved in the dispute to individually talk with the mediator, in order to gain a picture of the different issues and viewpoints.

A date to meet at an acceptable venue is then set, where structured discussion takes place. This can last anything from a few hours to a day.  A mediation rarely takes more than a day, but this can occur if a team is in dispute.

The mediation process involves expression and clarification of the issues, development of possible outcomes and working out what options and choices are possible.

The final goal is for disputants to commit to honouring an agreement. This agreement sets out a resolution strategy, incorporating how they will better manage problems in the future.

We'd love to hear from you

Call, email or send us a message

If you would like further information regarding our services, please contact us for an informal chat or to arrange a meeting at your convenience.

We want to get to know you better

One of our team of experienced advisers will assess your needs and identify how we can assist you.

Your privacy is important to us

All of our support is tailored to meet your individual needs and all topics discussed will be kept confidential.
Cookies make it easier for us to provide you with our services. With the usage of our services you permit us to use cookies.